Carved Essence respects your privacy and handles personal information with care. This policy explains the information we collect when you browse our website, contact us or place an order, and how we use and protect it.
Information we collect
We may collect your name, billing and delivery addresses, email address, telephone number, account details, order history, customisation instructions, messages and other information you choose to provide. We may also collect technical information such as your IP address, browser type, device information, pages viewed, cookies and interaction data.
Payment information
Payments are processed by the payment providers offered at checkout. Carved Essence does not receive or store your complete payment-card details. Payment providers process information under their own privacy policies.
How we use information
We use personal information to process and deliver orders, create personalised products, communicate about purchases, provide customer support, prevent fraud, maintain and improve the website, comply with legal obligations and, where permitted, measure or promote our products.
Service providers
We may share information only as reasonably necessary with providers that help operate the business, including WooCommerce and website hosting services, payment processors, delivery carriers, email services, analytics and advertising services, professional advisers and government authorities where legally required.
Cookies, analytics and advertising
Our website may use essential cookies for functions such as the shopping cart and checkout. With appropriate consent where required, we may also use analytics or advertising technologies, including Google services, to understand website use and measure advertising. Browser settings and any cookie controls provided on the website can be used to manage non-essential cookies.
Overseas processing
Some service providers may store or process information outside Australia. Their locations and practices may change, and their own privacy policies provide further information.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet or storage system can be guaranteed completely secure. We retain information only for as long as reasonably required for the purposes described above or to meet legal, tax and record-keeping obligations.
Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding.
Marketing communications
You may unsubscribe from promotional emails using the link in the message or by contacting us. Transactional messages about an order may still be sent when necessary.
Children’s privacy
Our products may be suitable as gifts for children, but our website and checkout are intended for adults. We do not knowingly seek to collect personal information directly from children.
Questions or complaints
For a privacy question, access or correction request, or complaint, please use our Contact Us page. We will review your request and respond within a reasonable time.
Changes to this policy
We may update this policy to reflect changes to our website, services or legal obligations. The current version will be published on this page.